How to voice your concern?
We have a well-defined process for dealing with complaints, and we want to get to the heart of any issue as quickly as possible.
Please use the form below to contact us if you have a complaint about any written, electronic, or oral communication that alleges problems pertaining to the quality, credibility, or performance of SOCOTEC Certification Thailand Ltd personnel, or services.
We take all complaints extremely seriously and will make every effort to fix your issue as soon as possible; however, if this is not feasible for any reason, we will respond within 24 hours.
What information do we need from you?
We'll need the following items:
- A clear and complete description of your concern is required.
- Relevant copies of any proof to back up your complaint.
- Please include a valid email address (preferred) or postal address so that we can respond quickly.
How to make a postal complaint
You can make a formal complaint by post by writing to the address listed on the page for your local office. To find your local office please click here.
What happens next?
For any complaints, we will conduct a thorough inquiry into what occurred:
- We'll examine all of the facts.
- It's possible that we'll need to acquire more proof and information.
- It's possible that we'll need to seek professional assistance.
We understand that each complaint is unique, and the procedures we take in our inquiry will change, but our objective is to guarantee that all complaints are handled quickly, equitably, and promptly.
We appreciate your valuable input.
